Post by 1***@gmail.comWhen you go to upgradecentre.sympatico.ca, they offer an upgrade to a
Hotmail version of webmail. Then, getemail.sympatico.ca takes you
there instead of the usual one. It's that new one that doesn't have
the option.
"They" is the 310-SURF technical support line.
Take anything "they" say with a grain of salt.
Bell reps often lie to customers to get their way (and their commission).
For example this week I was told (310-BELL not 310-SURF, but experience is often similar)
by a Bell rep that it was 'impossible' to not pay the 2.95$ 'network fee',
when I told the rep that one of my relatives wasn't paying it and insisted
they put me on hold, then one minute later the 'impossible' became reality...
The people answering 310-SURF know more about marketing than tech support.
If you want real tech support (someone who isn't reading you sentences
from a book) you need a 'level 2' or 'level 3' rep, I think you need to
ask a really technical question to get there, or maybe you can just ask
right away and see what happens.
As for the downgradecentre.sympatico.ca, if people want a Hotmail/MSN address
they can just get one directly from www.hotmail.com, no need to go through
sympatico, that way if you switch ISPs you don't have to change your
email address. You can also try yahoo.ca or GMail.com.
The other thing is sympatico email is Canadian jurisdiction whereas
MSN/Hotmail is US jurisdiction where Mr.Bush can look at your
email and tell your US competitor (e.g. if you work for Airbus
and you happen to have some company info pass by your account,
Boeing might get a 'tip'):
mms://wmscnn.stream.aol.com/cnn/politics/2006/01/25/ensor.spying.on.you.affl.ws.wmv
(Open URL in media player)
http://www.cnn.com/2006/POLITICS/01/26/hillaryclinton.bush.ap/index.html
Post by 1***@gmail.comAnd they say they can't transfer me back to the old webmail. Indeed,
they say that everyone will be forced to the hotmail version within a
year or so.
Of course they can (technically). They just don't want to (policy).
You might want to call them back and ask for the 'supervisor', who might
be able to help, otherwise you need to file a complaint with a place like
the BBB. That should get their attention.